Booking Your Move

Booking  Your Move

How do I book my move?

To book a move, please contact our moving coordinator to set up a time for a virtual walk through or in-home survey of your space. During your apppointment, we’ll get details such as the date you plan to move, the level of service you need and answer your questions. We then follow up with a confirmation letter and the necessary paperwork.

How does the virtual survey work?

Your moving consultant will arrange to call you via FaceTime, WhatsApp, Zoom or Messenger. You will then walk through your residence, showing the items you would like to have moved. This allows our consultant to put together an estimate for the move. The call requires an internet connected tablet or mobile phone with a camera.

How is the cost of the local move determined?

Our moving consultant will first do a virtual or in-home survey to estimate the weight of your household items. This, along with factors such as access at both residences, services required on the move and travel time will determine your estimated cost for a local move. The final charges for the move are based on the actual time taken to complete the move. The more organized and ready you are when the movers arrive, the closer the final charges will be to the estimated cost.

How is the cost of a long-distance move determined?

The cost of a long-distance move is determined by the weight of your shipment and the distance you are moving. Your representative will first survey the goods in your home to be moved and will use the weight as well as fees for long carries, elevators, excessive stairs, parking permits, extra labour, bulky items and shuttles to provide the most reliable estimate.

How far in advance do I need to book my move?

Ideally, you want to book your move 4 - 6 weeks in advance to get your desired date. However, keep in mind that peak season (mid May to mid September) and month ends are especially popular and may require further advance notice. If circumstances prevent you from booking that far in advance, please contact us for available openings.

Do I need to pay a deposit when I book my move?

You only pay a deposit on the day of your local or long-distance move. This amount is based on the estimated cost of your move. However, a deposit is required for shipments to be stored.

What is your policy for rescheduling and cancelling moves?

We understand that circumstances may require you to reschedule your move. When this happens, we ask that you give us as much notice as possible. Taking into consideration peak periods, we will do our best to accommodate your new date.

We also understand that things happen and that you may have to cancel your move. Again, we ask that you provide us with as much notice as possible so that we can provide that opening to another customer.