The Highland-Worldwide Group of Companies Ltd. and its subsidiaries respect our shipper’s and website visitors’ right to privacy and take care to ensure all the personal information provided to us is handled and stored in a confidential manner.

Personal information

The Highland-Worldwide Group of Companies Ltd. and its subsidiaries need to obtain certain personal information (i.e. names, addresses, contact information, etc.) as well as personal documents (i.e. passports, visas, customs paperwork, etc.) when preparing moving proposals, monitoring/performing relocations and during repair/settlement of cargo claims. By requesting our services, you consent to the collection, use and retention of your personal information for the purposes set out in this policy.

The Highland-Worldwide Group of Companies Ltd. and its subsidiaries will also use personal information for services directly related to your move and for advertising which are contracted out to a third party (i.e. appliance service/car hauling/marketing agency).

All third-party service providers are given only information that is needed for them to complete the service they are contracted to perform and are required to comply with our Privacy Policy. We will also use information as needed should you wish to participate in any of our “value added” services and for follow-up contacts.

All personal information collected is processed and stored in a secure and confidential database and is shared only on a “need-to-know” basis. Data is kept for a minimum of 5 years before securely being disposed of. The Highland-Worldwide Group of Companies Ltd. uses security measures such as firewalls, antivirus software, individual logins and passwords, along with secured offices and warehouses to protect against unauthorized access to the data.

Our website collects no personal information other than when an individual elects to use our online “Request a Free Estimate” form. If you elect to use that service, we will assume your implied consent to make that information available for the purposes listed within our Privacy Policy.

Non-personally identifiable electronic information

When you visit our website, we collect some basic information that does not identify individual users. This includes pages visited, feedback from our visitors, location data, logs and other communication data, and information about your computer and internet connection, including your IP address, operating system and browser type. Third-party advertising companies may use non-personally identifiable information (e.g. click information, browser type, time and date, website objects clicked or scrolled over) during your visits to this and other websites. These companies typically use a cookie or third-party web beacon to collect this information. These third-party cookies do not collect personally identifiable information. We also may use your IP address and information about the web pages you visit to gather broad demographic information and information about interests and behaviours so that we may better understand our website users. For example, this information may be used to analyze and improve our website design and functionality. We may also share your non-personally identifiable information to deliver tailored advertising to you that matches your interests when you visit our website and other websites.

You may opt out of the use of your information at any time, subject to applicable legal restrictions and on reasonable notice to us or our third-party advertising partner, as the case may be. To learn more about the use of your information or to choose not to have your information used by our third-party advertising partner by opting out, please visit the Network Advertising Initiative by clicking here [optout.networkadvertising.org]. If you delete your cookies, use a different browser, or buy a new computer, you will need to renew your opt-out choice.

Advertising

The Highland-Worldwide Group of Companies Ltd. uses the following online services:

  • Google, Bing and Facebook: ads, remarketing and similar audiences, analytics
  • Mailchimp: follow-up communication
  • CallRail: inbound call tracking and analytics

Email and physical addresses

We may use email and physical addresses for communication and advertising purposes. They may be used to respond to inquiries, questions, and/or other requests and for follow-up communications. Email, city and postal code data may be shared with third-party service providers, Google and Mailchimp, to optimize our advertising and facilitate follow-up communication.

Third-party links

Our website may contain links to other websites which are provided as a convenience for visitors to our website only. Any third-party websites will have their own privacy policies and practices, and we cannot be responsible for such third parties or their websites.

Access to information

You have the right to request that your personal information not be used for any of the aforementioned purposes, and you may, at any time, inquire about what information we currently do have. We strive to ensure that all personal information is kept up to date and accurate. Should there be any changes to your personal information, please promptly notify your move coordinator.

Compliance and communication

All employees and service providers are required to comply with the Privacy Policy as outlined, and any breaches should be immediately notified to the management team for review and correction if necessary.

Our Privacy Policy is reviewed annually, and any updates are posted on our website (www.highland-worldwide.com) and communicated to our employees.

Any questions or complaints about our Privacy Policy can be directed to our Privacy Officer:
Scott Wells, CPA CA
The Highland-Worldwide Group of Companies Ltd.