Frequently Asked Questions

Covid-19 Update

Is Highland Worldwide open for business?

Yes, we are open during COVID-19 and we are taking all precautions to keep our staff and customers safe.

We know that many of you have moves that cannot be interrupted or delayed. We continue business operations as normal, while closely following the recommendations of the provincial government and health authorities..

What has changed from the regular moving process?

We have implemented changes to our regular service to ensure the safety of our customers and crew.  They include:

  • Quotes can be completed over video (Skype, FaceTime or Whatsapp) instead of our consultants coming into your home
  • We will contact you before your move and ask you a series of questions related to COVID-19 and your possible exposure.
  • Our pickup and delivery crews will unfortunately not be able to greet you with a handshake, and will request that you keep a friendly distance of 6 feet away. Our crew will be sanitising regularly during your move.
  • We want to keep the number of people on site to a minimum so we request only required people be at your home for the duration of your move.
  • Movers now wear gloves and sanitizer is used often.
  • Our trucks are cleaned after each move. All high touch areas are wiped down and sanitized.

How can I book a move?

Should you be looking to move, please get in contact with us by completing our moving inquiry form or by phone on 604.581.2300 and we will be more than happy to assist you.